Legal
Pricing and Plans Legal Information
Legal information that applies to ApexIQ WinCommand™ pricing and plans.
Effective: 10 October 2026
Last reviewed: 10 October 2026
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This document sets out the fees, seats, allowances, add-ons, and payment terms for ApexIQ WinCommand™. It forms part of the Agreement, as defined in the Online Subscription Terms, and is to be read with those terms and, for a trial, the Trial Terms. If this document and the Online Subscription Terms conflict, the Online Subscription Terms prevail.
1. Scope
ApexIQ WinCommand™ is available to business subscribers only. Consumer subscriptions are not permitted.
2. Prices and taxes
Prices are exclusive of VAT, sales tax, use tax, withholding tax, duties, levies, and other applicable taxes unless expressly stated otherwise. Taxes may apply depending on subscriber location, tax status, and applicable law. Final tax treatment is shown during checkout or on the applicable invoice where required. Where VAT is chargeable it is payable in addition to the fees, at the rate applicable at the time of the supply, whether Apex Edge Sales Engineering Limited is registered for VAT when the subscription is taken or becomes registered afterwards. Fees are payable without deduction or withholding for tax, as Section 12 of the Online Subscription Terms provides.
3. Minimum subscription term
The minimum subscription term is the term you select at checkout or on your order, unless otherwise stated in an Order Form or the checkout order summary. Subscriptions are offered on an annual basis, so the minimum term is one year.
The platform fee, the plan, the edition, and the number of seats are fixed for the subscription term, subject to the change rules in Section 26.
4. Billing frequency
Subscriptions are offered on an annual basis only. Annual billing applies to every paid plan and edition, and fees are billed annually in advance unless otherwise stated. A multi-year term may be agreed in writing. Any discount agreed for a multi-year term applies to the platform fee only, and not to the seat fee or to a WinIndex top-up. The ways of paying are set out in Section 27.
5. Add-ons
Capacity extension packs for WinEdge™ active deals, WinScore Deal™ records, and WinScore Bid™ records are no longer offered, because those records are not limited on a paid plan (see Section 24).
The only add-on is the WinIndex™ top-up, which is described in Section 25.
6. Automatic renewal
Subscriptions renew automatically unless cancelled or not renewed in accordance with the applicable subscription terms.
Everything on a subscription renews on a single renewal date: the platform fee, every seat, and the WinIndex allowance, whenever during the term a seat was added or a move up was made. A reduction in seats or a move down that has been requested takes effect on that date (see Section 26).
Cancellation can be made at any time before the renewal date, and no minimum notice period applies, although a cancellation given by email must be deemed received before the renewal date (see Section 9). It takes effect at the end of the then-current subscription term, so the subscription does not renew and access continues until that term ends. Fees for that term remain payable. Different terms may be stated in an Order Form or the checkout order summary.
7. Free trial
A 90-day free trial is available. No payment card is required for the standard free trial. Trial access does not automatically convert into a paid subscription unless you select a paid plan and accept the paid subscription terms. Trial use is governed by the Trial Terms.
A trial is time-limited access to the production service at trial allowances. During a free trial:
- the workspace is limited to five named users;
- WinEdge and WinScore™ are available, limited to 5 active WinEdge deals, 6 WinScore Deal records, and 2 WinScore Bid records for the whole trial;
- WinIndex is not included;
- CSV and PDF exports are not included;
- Reports are not included.
Full access ends when the trial ends unless a paid subscription is taken. The workspace is then read-only for 14 days and locked after that, and its content is deleted as the Trial Terms describe.
There is one trial. The plan and the edition are chosen when subscribing.
8. Refunds
Fees are non-refundable for unused time, unused features, unused users, unused seats, unused WinIndex allowance, a WinIndex top-up, early cancellation, non-use, downgrade, a reduction in seats, or failure to export data before termination, except where required by law, expressly provided in the Agreement (as Sections 10, 14, and 30 of the Online Subscription Terms, including where Sections 29, 34, and 38 of those terms apply the refund that Section 30 provides, Sections 25 and 28 of this document, and Section 9.6 of the Data Processing Agreement provide), or expressly agreed in writing.
9. Cancellation
Cancellation stops future renewal but does not automatically refund fees already paid or end the current subscription term early. If you cancel, your subscription will not renew after the current term, but you remain responsible for fees for the whole of the current subscription term. Cancellation is distinct from termination for an unremedied material breach, which Section 30 of the Online Subscription Terms governs.
Operational cancellation and billing questions should be sent to billing@apexedgesalesengineering.com. A written notice of cancellation or non-renewal may be sent to either billing@apexedgesalesengineering.com or legal@apexedgesalesengineering.com, and other contractual notices should be sent to legal@apexedgesalesengineering.com. No minimum notice period applies, but a cancellation given by email takes effect only if the email is deemed received, as Section 36 of the Online Subscription Terms provides, before the renewal date.
10. Feature availability
Features, limits, exports, support, and availability may vary by plan and by the modules included in the subscription, and may change in accordance with the applicable terms. A subscription is taken on the Standard or Premium plan, in either the Full WinCommand edition or the WinEdge edition, as shown during checkout, on the order, or in an Order Form. What each plan and edition includes is set out in Sections 22 and 24. Planned and roadmap features are not guaranteed and may change, be delayed, or be withdrawn. Direct CRM integration, document upload, and AI-assisted outputs are not included in the current version unless expressly stated in the applicable Service Description or Order Form.
11. Support
Support is provided on a commercially reasonable basis unless a specific support level is expressly included in the applicable plan or Order Form. No uptime percentage, response time, resolution time, recovery commitment, or service credit applies unless expressly agreed in writing.
12. Data export
During the active subscription term, CSV and PDF exports are available on all paid plans, and scheduled CSV exports are available on the Premium plan. A JSON "Download my data" personal-data export is available on every plan. Export availability varies by plan. The CSV, PDF, and scheduled exports are not available after the subscription ends; the JSON "Download my data" export remains available, as a data subject right, during the limited retention window after termination, expiry, or suspension, until the data is permanently deleted. Subscribers are responsible for exporting required data before access ends or before the data is deleted. Full detail is in the Online Subscription Terms.
13. Security
Security features and controls may vary by plan and product configuration. No security certification, completed penetration testing claim, encryption at rest commitment, data residency commitment, uptime commitment, recovery commitment, or service credit applies unless expressly stated in an Order Form or other written agreement, as Section 25 of the Online Subscription Terms provides.
14. Privacy and cookies
The Product Privacy Notice explains how Apex Edge Sales Engineering Limited handles personal data for which it is controller. The Data Processing Agreement governs personal data it processes on the subscriber's behalf. Cookies and similar technologies are explained in the Cookie Notice.
15. Payment processing
Payments may be processed by Stripe or another approved payment provider. Apex Edge Sales Engineering Limited does not receive raw payment card data where payment card processing is handled by Stripe.
Where a subscriber pays by invoice, the invoice is paid by bank transfer to the account shown on it, or by another method the invoice offers (see Section 27).
16. No custom plans
There is no Enterprise plan. The Team, Growth, Scale, and Enterprise plans are no longer offered, and the paid plans are Standard and Premium (see Section 22).
There are no custom plans. The fees are published and are the same for every subscriber, and no plan is a bespoke or negotiated configuration.
A subscriber on any plan may ask for a separate Order Form, procurement review, or security review, and professional services, enhanced support commitments, and multi-year terms remain subject to separate written agreement. None of those changes the allowances of the plan itself.
17. No outcome guarantee
ApexIQ WinCommand™ is a system of action for Sales Engineering deal execution; the subscriber's CRM remains its system of record. ApexIQ WinCommand™ supports Sales Engineering execution but does not guarantee any Technical Win, customer contract, revenue increase, forecast improvement, procurement approval, compliance outcome, or other business result.
18. Restricted Data
Do not enter special category data, criminal offence data, children's data, raw payment card data, passwords, secrets, private keys, API keys, or other Restricted Data unless expressly approved in writing.
19. Terms acceptance
By starting a paid subscription, you confirm that you are authorised to bind the subscribing organisation and that you accept the Online Subscription Terms, the Acceptable Use Policy, and the Data Processing Agreement where applicable. You also confirm that you have read the Product Privacy Notice and the Cookie Notice, which explain how personal data is handled and are not terms to be agreed.
Where a paid subscription is ordered for payment by invoice, the person placing the order confirms, when placing it, that they have read and agree to the Online Subscription Terms, that they are authorised to place the order for their organisation, and that the organisation will pay the invoice within 30 days. That acceptance applies to later versions of the Online Subscription Terms as they take effect, as Section 38 of those terms provides.
By starting a free trial, you confirm that you are using ApexIQ WinCommand™ for business purposes and agree to the Online Subscription Terms, the Trial Terms, and the Acceptable Use Policy, and you confirm that you have read the Product Privacy Notice. The Cookie Notice also applies.
20. Pricing questions
Is ApexIQ WinCommand™ for businesses only? Yes. ApexIQ WinCommand™ is for business subscribers only and is not available for consumer subscriptions.
Is VAT included? Prices are exclusive of VAT and other applicable taxes unless expressly stated otherwise. Where VAT is chargeable, it is payable in addition. Final tax treatment may depend on your location, tax status, and the applicable invoice or checkout process.
Is there a minimum term? Yes. Subscriptions are offered annually, so the minimum term is one year unless otherwise stated.
What plans are there, and what do they cost? There are two paid plans, Standard and Premium, each available in the Full WinCommand edition or the WinEdge edition. You pay an annual platform fee, which includes five seats, and an annual seat fee of £1,200 for each seat beyond those five. The platform fees are in Section 22. The fees are published and are the same for every subscriber.
Who needs a seat? Every named user with a sign-in to your workspace, whether active or invited, including administrators and billing administrators. There is no maximum number of seats (see Section 23).
Can I add or remove seats during the year? You can add seats at any time, subject to Section 26. Added seats are available immediately and are charged pro rata for the rest of the term. You can reduce seats only with effect from your next renewal date, and no refund or credit is given for seats not used during the term.
Can I change plan or edition during the year? You can move up, from Standard to Premium or from WinEdge to Full WinCommand, at any time, subject to Section 26. It takes effect immediately and is charged pro rata for the rest of the term. A move down takes effect only from your next renewal date, with no refund or credit.
Are WinEdge deals and WinScore records limited? Not on a paid plan, subject to the Acceptable Use Policy and fair and reasonable use of the service. WinIndex assessments are limited to 2 in each subscription year on Standard and 4 on Premium.
Can I pay by invoice? Yes. You can pay by card through the secure checkout, or by invoice against your purchase order, payable by bank transfer, or by another method the invoice offers, within 30 days of the invoice date.
Does the free trial automatically become paid? No. The standard 90-day free trial does not require a payment card and does not automatically convert into a paid subscription. A paid subscription begins only if you select a paid plan and accept the paid subscription terms.
Does a WinIndex top-up renew? No. A WinIndex top-up is a one-off charge for one additional assessment, valid until the end of your then-current subscription year. It does not renew, does not carry over, and is not refunded. Capacity extension packs are no longer offered.
Can I cancel at any time? Yes. A subscription can be cancelled at any time before its renewal date, with no minimum notice period, although a cancellation given by email must be deemed received before the renewal date (see Section 9). Cancellation stops the next renewal, and access continues to the end of the current subscription term. Fees already paid for that term are not refunded, and fees for that term that are not yet paid remain payable.
Are refunds available? Fees are non-refundable except where required by law, expressly provided in the Agreement (see Section 8), or expressly agreed in writing.
What happens to my data if I cancel? You should export any required data before cancellation, expiry, or termination. During the active subscription, CSV and PDF exports are available on paid plans, scheduled CSV exports are available on the Premium plan, and a JSON "Download my data" export is available on every plan. After the subscription ends, the CSV, PDF, and scheduled exports stop, but the JSON "Download my data" export remains available, as a data subject right, during the limited retention window until your data is permanently deleted.
Does ApexIQ WinCommand™ guarantee deal outcomes? No. ApexIQ WinCommand™ supports Sales Engineering deal execution but does not guarantee a Technical Win, customer contract, revenue increase, forecast result, procurement approval, or compliance outcome.
Who handles payment processing? Payments may be processed by Stripe or another approved payment provider. Apex Edge Sales Engineering Limited does not receive raw payment card data where payment card processing is handled by Stripe.
21. Contact points
| Purpose | |
|---|---|
| General enquiries | contact@apexedgesalesengineering.com |
| Legal notices and contractual correspondence | legal@apexedgesalesengineering.com |
| Billing, invoices, VAT, refunds, payment, and purchase orders | billing@apexedgesalesengineering.com |
| Product support | support@apexedgesalesengineering.com |
| Privacy, cookies, and data rights | privacy@apexedgesalesengineering.com |
| Security reports and vulnerability concerns | security@apexedgesalesengineering.com |
22. Plans, editions, and fees
ApexIQ WinCommand™ is offered on two paid plans, Standard and Premium. Each plan is available in one of two editions, chosen at purchase:
- Full WinCommand, which comprises the WinIndex, WinEdge, and WinScore modules;
- WinEdge, which comprises the WinEdge module only.
The fees for a paid subscription are:
- an annual platform fee, which includes five seats; and
- an annual seat fee for each seat beyond the five included.
| Edition | Standard platform fee | Premium platform fee |
|---|---|---|
| Full WinCommand | £30,000 a year | £60,000 a year |
| WinEdge | £20,000 a year | £40,000 a year |
The seat fee is £1,200 a year for each seat beyond the five included. One seat fee applies on every plan, in every edition, and to every type of user.
All fees are in pounds sterling and are exclusive of VAT and other applicable taxes (see Section 2). The fees are published and are the same for every subscriber. There are no custom plans. Fees for future renewal terms and future purchases may change as Section 10 of the Online Subscription Terms provides, which requires at least 30 days' notice before the renewal date of a change that applies to a renewal term.
What each plan includes:
- Standard includes manager reports, manual CSV and PDF exports, and standard scoring configuration.
- Premium includes everything in Standard, together with executive forecast views, multi-team reporting and team management, the Technical Win Index, configurable scoring and execution stage configuration, and scheduled CSV exports (daily, weekly, or monthly).
A capability that depends on a module is available only in an edition that includes that module.
23. Seats
A seat is required for each named user with a sign-in to the subscriber's workspace, whether that user is active or has been invited and has not yet accepted the invitation. This includes administrators and billing administrators.
- The platform fee includes five seats. The platform fee is not reduced, and no credit is given, where fewer than five seats are used.
- There is no maximum number of seats. Seats beyond the number that can be ordered online are arranged with Apex Edge Sales Engineering Limited directly.
- A seat is for one named individual and must not be shared. A seat may be reassigned to a different named user once the previous user's access has been removed.
- An invitation that would take the number of named users above the number of seats held may be refused until further seats are added.
Adding and reducing seats is covered in Section 26.
24. Allowances
WinEdge deals and WinScore records. On a paid plan, the number of WinEdge deals and of WinScore Deal and WinScore Bid records is not limited by number. This is subject to the Acceptable Use Policy and to fair and reasonable use, as the Online Subscription Terms define it: use by the subscriber's named users, through the service's own interface, to manage the subscriber's own genuine Sales Engineering opportunities, bids, and assessments in the ordinary course of its business. No numeric limit is published. Automated, scripted, or bulk creation of records by means the service does not itself provide, use for or on behalf of anyone other than the subscriber, records that do not relate to a genuine opportunity, bid, or assessment, use that overloads, disrupts, degrades, or impairs the service, and use that materially exceeds the use ordinarily made by subscribers holding a similar number of seats, are not fair and reasonable use. "Not limited" is not a commitment as to capacity, performance, or availability. WinScore is available in the Full WinCommand edition only.
WinIndex assessments. In the Full WinCommand edition, the WinIndex allowance in each subscription year (as Section 34 of the Online Subscription Terms defines it) is:
| Plan | WinIndex assessments in each subscription year |
|---|---|
| Standard | 2 |
| Premium | 4 |
- An assessment counts against the allowance when it is created, whether or not it is later completed.
- The allowance resets on the subscription anniversary.
- Unused allowance does not carry over into the next subscription year.
- WinIndex is not included in the WinEdge edition.
The trial allowances are set out in Section 7.
25. WinIndex top-up
The WinIndex top-up is the only add-on. It provides one additional WinIndex assessment for £20,000.
- It is available on the Standard and Premium plans in the Full WinCommand edition only.
- It is a one-off charge, made at the full price whenever in the subscription year it is bought. It is not pro-rated.
- The additional assessment is valid from purchase until the end of the then-current subscription year. It does not carry over into the next subscription year and does not renew.
- It is non-refundable on the same basis as other fees (see Section 8), including where the additional assessment is not used.
- A top-up that has been bought remains valid until the end of that subscription year if the subscriber moves from Standard to Premium during the year. No refund or credit is given for it on that move.
- Apex Edge Sales Engineering Limited may decline to sell a top-up, including while any amount is overdue, while access is suspended, or where the subscription has been cancelled or is set to end.
- A top-up that is paid for while the workspace is suspended, cancelled, or otherwise closed is not applied to it. Apex Edge Sales Engineering Limited will, at its option, refund the charge or apply the top-up once the workspace is open again.
26. Changes during the subscription term
The platform fee, the plan, the edition, and the number of seats are fixed for the annual subscription term, subject to the following rules.
Adding seats. Seats may be added at any time, subject to "When a change may be declined" below. Added seats are available immediately and are charged pro rata for the remainder of the term, and at the full seat fee from the next renewal date.
Reducing seats. The number of seats may be reduced only with effect from the next renewal date, and never below the five included in the platform fee. A request to reduce is not accepted while more named users, including pending invitations, hold a seat than the reduced number; the subscriber is responsible for first removing users or withdrawing invitations to bring its workspace within that number. While a reduction is waiting to take effect, the subscriber may not take the workspace above the reduced number of named users, including pending invitations, and an invitation or reactivation that would do so may be refused; to add more, the subscriber first withdraws the reduction from the Billing page of its workspace. No refund or credit is given for seats not used during the subscription term, including where a user leaves or their access is removed.
More named users than seats. If at any time more named users, including pending invitations, hold a seat than the number of seats held, Apex Edge Sales Engineering Limited will first give the subscriber notice of the excess, as Section 36 of the Online Subscription Terms provides, and a time, stated in the notice and not less than 7 days, within which to reduce its named users, including pending invitations, to the number of seats held or to add seats. It may refuse invitations and reactivations until the subscriber has done one or the other. Where the subscriber does either within that time, no seat fee is payable for the excess for the period before it did so, and seats it adds are charged as "Adding seats" above provides. Where it does neither, the subscriber must pay the seat fee for each additional named user, pro rata from the date on which the excess arose to the next renewal date. In this Section and in Section 28, the seat fee is the annual fee for a seat published in Section 22 that applies to the subscription for the subscription term in which the excess arises. Apex Edge Sales Engineering Limited may invoice that amount at any time after the time stated in the notice has passed. The invoice is payable within 30 days of its date, and Section 14 of the Online Subscription Terms applies if it is not paid. This paragraph does not apply to a named user added by Apex Edge Sales Engineering Limited otherwise than at the subscriber's request until the next renewal date after Apex Edge Sales Engineering Limited tells the subscriber that a seat is required for each named user in excess of the number of seats held, and it then applies from that renewal date, as if the excess had arisen on that date. Apex Edge Sales Engineering Limited tells the subscriber by email to the workspace's administrators and billing administrators and by a notice in the service addressed to its administrators, either of which is sufficient, and its record of the date on which it did so is evidence of that date. This paragraph applies to an excess caused by the withdrawal of seats provided without charge only as Section 28 provides.
Moving up. A move from Standard to Premium, or from the WinEdge edition to the Full WinCommand edition, may be made at any time, subject to "When a change may be declined" below. It takes effect immediately and is charged pro rata for the remainder of the term, as the difference between the two platform fees for that period. The higher platform fee applies in full from the next renewal date.
Moving down. A move from Premium to Standard, or from the Full WinCommand edition to the WinEdge edition, takes effect only from the next renewal date. No refund or credit is given. From that date, access to any capability or module that the new plan or edition does not include ends. Records already created are not deleted by the move itself and remain subject to the retention and deletion rules in the Online Subscription Terms, but they may no longer be accessible in the service. The subscriber is responsible for exporting any data it requires before the move takes effect.
Seats and plan changes. A change of plan or edition does not change the number of seats.
Pro rata. A pro rata charge is the proportion of the annual fee that corresponds to the part of the subscription term still to run when the change is made.
One renewal date. Everything on a subscription renews on a single renewal date (see Section 6).
When a change may be declined. A change is ordinarily made through the service and takes effect only once the service confirms it. A change that Apex Edge Sales Engineering Limited makes at the subscriber's request, such as seats beyond the number that can be ordered online, or a change of plan or edition while a higher plan or edition is being provided without charge, takes effect when Apex Edge Sales Engineering Limited confirms it. It confirms such a change, and what is charged for it, by email to the workspace's administrators and billing administrators or by a notice in the service addressed to its administrators, and may confirm it by another method that Section 36 of the Online Subscription Terms allows. Apex Edge Sales Engineering Limited may decline or defer a change, including while any amount is overdue, while access is suspended, where the subscription has been cancelled or is set to end, while a higher plan, edition, or seats are being provided without charge, where the change cannot be completed for a payment or technical reason, or where it would exceed the number of seats that can be ordered online. A change of plan in one direction and of edition in the other is made as two changes, each taking effect as this Section provides.
27. Paying by card or by invoice
Fees are payable annually in advance, in one of two ways:
- by card, through the secure checkout; or
- by invoice, against the subscriber's purchase order, payable in full, by bank transfer or by another method the invoice offers, within 30 days of the invoice date.
Where a subscriber pays by invoice, access begins when the order is accepted, which is ordinarily when it is placed, and the invoice follows. Access beginning before an invoice is issued or paid does not affect when the fees fall due or that they are payable in full, and access may be suspended or ended for non-payment as the Online Subscription Terms provide. If an invoice is not paid by its due date, the subscription is treated as overdue, and the provisions of the Online Subscription Terms on non-payment apply, including suspension, interest on the overdue amount, the costs of recovering it, and termination with the unpaid balance of the fees for the term becoming immediately due. The fees for a subscription term are a single price for that term, and payment by invoice is a concession as to the time of payment only, as Section 14 of those terms provides. A subscription whose invoice, other than a part validly withheld as Section 14 of those terms allows, remains unpaid 30 days after its due date is cancelled automatically, and the invoice, the unpaid balance of the fees for the subscription term, as Section 14 of those terms provides, and every other amount due remain payable.
Charges arising during the term for added seats or a move up are charged to the card on file or, for a subscriber that pays by invoice, are invoiced on the same 30-day terms. A WinIndex top-up is paid for through the secure checkout when it is purchased, whichever way the subscription itself is paid. A subscriber that pays by card authorises the renewal fees and those charges to be taken from the card on file, and a chargeback or reversed payment is a failure to pay, as Section 11 of the Online Subscription Terms provides.
Paying by invoice is a way of paying the published fees. It does not change any fee, allowance, or term.
28. Seats or a higher plan provided without charge
Apex Edge Sales Engineering Limited may, at its discretion, provide a subscriber with additional seats, or with a higher plan or edition than the subscriber purchased, without charge. Doing so is a concession. In this Section a concession means only that. A concession does not remove any module the subscriber has purchased. A concession does not vary the fees for the subscription term in which it is given, and no additional fee is charged for it during that term. It creates no entitlement, no course of dealing, and no right to the same or any other concession in future. Apex Edge Sales Engineering Limited may withdraw a concession at any time, and will tell the subscriber when it does so, by a notice in the service or by email to the workspace's administrators and billing administrators. In particular, it may withdraw a concession before the renewal date, with or without having given the notice described below, so that the subscription renews on the plan, in the edition, and with the seats the subscriber purchased.
At the renewal date the subscription renews on the plan and in the edition the subscriber purchased, as changed under Section 26, by the subscriber or at its request, unless, at least 30 days before the renewal date, Apex Edge Sales Engineering Limited has given the subscriber written notice that the subscription will renew on the plan and in the edition then provided, and of the fees that will apply. That notice is given through the service, by email to the workspace's administrators and billing administrators and by a notice in the service addressed to its administrators, either of which is sufficient, and Section 36 of the Online Subscription Terms applies to it. Apex Edge Sales Engineering Limited records the date on which the notice is sent and the renewal date to which it relates, and its record is evidence of those matters. Where no such notice has been given at least 30 days before the renewal date, Apex Edge Sales Engineering Limited will withdraw the higher plan or edition before the renewal date, so that the subscription renews on the plan and in the edition the subscriber purchased, and will tell the subscriber that it has done so as the first paragraph of this Section provides. If, at least 5 business days (as Section 36 of the Online Subscription Terms defines a business day) before the renewal date, the subscriber asks in writing, to billing@apexedgesalesengineering.com, to be returned to the plan and edition it purchased, Apex Edge Sales Engineering Limited will return it with effect from, or at any time before, the renewal date, and the subscription renews on those instead.
Seats provided without charge are not charged for, at renewal or at any other time, unless, at least 30 days before the renewal date, Apex Edge Sales Engineering Limited has given the subscriber written notice, as Section 36 of the Online Subscription Terms provides, that those seats will be charged for from that date and of the fee that will apply to them. If, at least 5 business days before the renewal date, the subscriber asks in writing, to billing@apexedgesalesengineering.com, for those seats to be withdrawn instead, Apex Edge Sales Engineering Limited will withdraw them with effect from, or at any time before, the renewal date, and they are not charged for. Where seats provided without charge are withdrawn and more named users, including pending invitations, then hold a seat than the number of seats held, no seat fee is charged for that excess before the next renewal date or, where the seats are withdrawn fewer than 30 days before that renewal date, before the end of the 30 days after the withdrawal (in this paragraph, the compliance date). The subscriber must bring its named users within the number of seats held, or add seats, before the compliance date. From the compliance date the subscriber must pay the seat fee for each named user still in excess, pro rata from the compliance date, and Apex Edge Sales Engineering Limited may invoice it on the payment terms that Section 26 provides, without the further notice that Section 26 requires. In this Section, the renewal date has the meaning that Section 16 of the Online Subscription Terms gives it, including where a subscription term longer than one year has been agreed in writing.
Where notice has been validly given under this Section and the subscriber has not, within the time this Section allows, asked to be returned to the plan and edition it purchased or for the seats to be withdrawn, or cancelled renewal under Section 16 of the Online Subscription Terms, the subscription renews on the plan, in the edition, and with the seats stated in the notice, at the fees stated in it, adjusted, at the seat fee that applies to the renewal term, for any change in the number of seats that the subscriber makes, or that is made at its request, before the renewal date. Those fees are payable under the Agreement for the renewal term, whether they are charged to a payment card or invoiced, and the subscriber's agreement to them does not depend on any act of payment. The subscriber may nevertheless, within 14 days after the renewal date, ask in writing, to billing@apexedgesalesengineering.com, to be returned to the plan and edition it purchased. Apex Edge Sales Engineering Limited will then return it, and will credit or refund the difference between the fees charged for the renewal term and the fees for the plan and edition it purchased, pro rata from the date of return to the end of the renewal term.
Where a subscription has renewed at fees higher than this Section allows, the subscriber's sole remedy for the subscription having renewed at those fees is a credit or refund of the difference. That is so whether it renewed at those fees because no notice was given, because a higher plan or edition was not withdrawn before the renewal date, or for any other reason. That remedy applies whether or not the renewal invoice was disputed under Section 14 of the Online Subscription Terms, provided the subscriber claims it in writing within 12 months of the renewal date. Where that remedy applies, Apex Edge Sales Engineering Limited may return the subscription to the plan and edition the subscriber purchased.