Pricing and Plans Legal Information

This page summarises the legal terms that apply to ApexIQ WinCommand™ pricing and plans. The full terms are in the Online Subscription Terms and the Trial Terms.

1. Scope

ApexIQ WinCommand™ is available to business subscribers only. Consumer subscriptions are not permitted.

2. Prices and taxes

Prices are exclusive of VAT, sales tax, use tax, withholding tax, duties, levies, and other applicable taxes unless expressly stated otherwise. Taxes may apply depending on subscriber location, tax status, and applicable law. Final tax treatment is shown during checkout or on the applicable invoice where required.

3. Minimum subscription term

The minimum subscription term is the paid term you select at checkout, unless otherwise stated in an Order Form or approved checkout summary. Subscriptions are currently offered on an annual basis, so the minimum term is one year.

4. Billing frequency

Subscriptions are offered on an annual basis. Annual billing is available on every paid plan and is billed upfront unless otherwise stated. Enterprise subscriptions are annual or multi-year by agreement.

5. Capacity extension packs

Capacity extension packs may be purchased in addition to a plan, to increase a usage allowance for the current subscription period.

• A pack is a one-off payment, not a recurring subscription. It does not renew automatically and is not charged again.
• The additional capacity runs alongside the current subscription term: it applies from purchase until the end of the subscriber's current allowance year, when plan allowances reset. It is not pro-rated, and no minimum period of use applies. A pack bought close to the end of an allowance year therefore provides capacity for the remainder of that year only.
• Packs are non-refundable on the same basis as other fees (see Section 8).
• Pack availability depends on the plan and on the modules included in the subscription.

6. Automatic renewal

Subscriptions renew automatically unless cancelled or not renewed in accordance with the applicable subscription terms.

Cancellation can be made at any time before the renewal date, and no minimum notice period applies. It takes effect at the end of the current paid term, so the subscription does not renew and access continues until that term ends. Fees for the current term remain payable. Different terms may be stated in an Order Form or approved checkout summary.

7. Free trial

A 14-day free trial is available. No payment card is required for the standard free trial. Trial access does not automatically convert into a paid subscription unless you select a paid plan and accept the paid subscription terms. Trial use is governed by the Trial Terms.

8. Refunds

Fees are non-refundable for unused time, unused features, unused users, early cancellation, non-use, downgrade, or failure to export data before termination, except where required by law or expressly agreed in writing.

9. Cancellation

Cancellation stops future renewal but does not automatically refund fees already paid or end the current committed term early. If you cancel, your subscription will not renew after the current term, but you remain responsible for fees for the current committed term.

Operational cancellation and billing questions should be sent to billing@apexedgesalesengineering.com. Formal non-renewal or contractual notices should be sent to legal@apexedgesalesengineering.com.

10. Feature availability

Features, limits, exports, support, and availability may vary by plan and by the modules included in the subscription, and may change in accordance with the applicable terms. A subscription covers either the full ApexIQ WinCommand™ suite or a single-module edition, as shown during checkout or in an Order Form. Planned and roadmap features are not guaranteed and may change, be delayed, or be withdrawn. Direct CRM integration, document upload, and AI-assisted outputs are not included in the current version unless expressly stated in the applicable Service Description or Order Form.

11. Support

Support is provided on a commercially reasonable basis unless a specific support level is expressly included in the applicable plan or Order Form. No uptime percentage, response time, resolution time, recovery commitment, or service credit applies unless expressly agreed in writing.

12. Data export

During the active subscription term, CSV and PDF exports are available on all paid plans, and scheduled CSV exports are available on the Growth and Scale plans. A JSON "Download my data" personal-data export is available on every plan. Export availability varies by plan. The CSV, PDF, and scheduled exports are not available after the subscription ends; the JSON "Download my data" export remains available, as a data subject right, during the limited retention window after termination, expiry, or suspension, until the data is permanently deleted. Subscribers are responsible for exporting required data before access ends or before the data is deleted. Full detail is in the Online Subscription Terms.

13. Security

Security features and controls may vary by plan and product configuration. No security certification, completed penetration testing claim, encryption at rest commitment, data residency commitment, uptime commitment, recovery commitment, or service credit applies unless expressly stated in an approved security document or Order Form.

14. Privacy and cookies

Personal data is handled in accordance with the Product Privacy Notice and, where applicable, the Data Processing Agreement. Cookies and similar technologies are explained in the Cookie Notice.

15. Payment processing

Payments may be processed by Stripe or another approved payment provider. Apex Edge Sales Engineering Limited does not receive raw payment card data where payment card processing is handled by Stripe.

16. Enterprise plans

Enterprise subscriptions may require a separate Order Form, negotiated terms, procurement review, security review, or invoicing process. Enterprise pricing, features, support, and commercial terms may vary and are subject to written agreement.

17. No outcome guarantee

ApexIQ WinCommand™ is a system of action for Sales Engineering deal execution; the subscriber's CRM remains its system of record. ApexIQ WinCommand™ supports Sales Engineering execution but does not guarantee any Technical Win, customer contract, revenue increase, forecast improvement, procurement approval, compliance outcome, or other business result.

18. Restricted Data

Do not enter special category data, criminal offence data, children's data, raw payment card data, passwords, secrets, private keys, API keys, or other Restricted Data unless expressly approved in writing.

19. Terms acceptance

By starting a paid subscription, you confirm that you are authorised to bind the subscribing organisation and that you accept the Online Subscription Terms, the Acceptable Use Policy, the Data Processing Agreement where applicable, the Product Privacy Notice, and the Cookie Notice.

By starting a free trial, you confirm that you are using ApexIQ WinCommand™ for business purposes and agree to the Trial Terms, the Acceptable Use Policy, the Product Privacy Notice, and the Cookie Notice.

20. Pricing questions

Is ApexIQ WinCommand™ for businesses only? Yes. ApexIQ WinCommand™ is for business subscribers only and is not available for consumer subscriptions.

Is VAT included? Prices are exclusive of VAT and other applicable taxes unless expressly stated otherwise. Final tax treatment may depend on your location, tax status, and the applicable invoice or checkout process.

Is there a minimum term? Yes. Subscriptions are currently offered annually, so the minimum term is one year unless otherwise stated.

Does the free trial automatically become paid? No. The standard 14-day free trial does not require a payment card and does not automatically convert into a paid subscription. A paid subscription begins only if you select a paid plan and accept the paid subscription terms.

Do extension packs renew? No. A capacity extension pack is a one-off payment that adds capacity for the remainder of your current allowance year. It does not renew automatically and is not charged again.

Can I cancel at any time? Yes. A subscription can be cancelled at any time, with no notice period. Cancellation stops the next renewal, and access continues to the end of the current paid term. Fees already paid for that term remain payable.

Are refunds available? Fees are non-refundable except where required by law or expressly agreed in writing.

What happens to my data if I cancel? You should export any required data before cancellation, expiry, or termination. During the active subscription, CSV and PDF exports are available on paid plans, scheduled CSV exports are available on the Growth and Scale plans, and a JSON "Download my data" export is available on every plan. After the subscription ends, the CSV, PDF, and scheduled exports stop, but the JSON "Download my data" export remains available, as a data subject right, during the limited retention window until your data is permanently deleted.

Does ApexIQ WinCommand™ guarantee deal outcomes? No. ApexIQ WinCommand™ supports Sales Engineering deal execution but does not guarantee a Technical Win, customer contract, revenue increase, forecast result, procurement approval, or compliance outcome.

Who handles payment processing? Payments may be processed by Stripe or another approved payment provider. Apex Edge Sales Engineering Limited does not receive raw payment card data where payment card processing is handled by Stripe.

21. Contact points

Purpose	Email
General enquiries	contact@apexedgesalesengineering.com
Legal notices and contractual correspondence	legal@apexedgesalesengineering.com
Billing, invoices, VAT, refunds, payment, and purchase orders	billing@apexedgesalesengineering.com
Product support	support@apexedgesalesengineering.com
Privacy, cookies, and data rights	privacy@apexedgesalesengineering.com
Security reports and vulnerability concerns	security@apexedgesalesengineering.com